Punctuality is Crucial
We can’t wait because you are running late or stuck in traffic. The posted meeting time plus departure times are observed to the minute.
In the event you must cancel from your trip the following fees apply:
1-5 DAY TRIPS:
21+ days prior to departure = 75% Refund
15-20 days prior to departure = 50% Refund
0-14 days prior to departure = No Refund
6-30 DAY TRIPS:
60+ days prior to departure = 75% Refund
30-59 days prior to departure = 50% Refund
0-29 days prior to departure = No Refund
Days and hours are spent organizing the best trips ever and that is the reason why we have such a strict refund policy. You are not in Kansas anymore and exploring Baja is an adventure that needs specific details to be very well observed and taken care of in order for our trip members to be safe, comfortable, and most importantly, have the time of their lives!
Transferring from one trip to another is equal to a cancellation and must be done within the aforementioned deadline to avoid loss of fees.
Sometimes we must cancel a trip due to low members. In this situation we contact trip members a minimum of two weeks prior to the trip and they are eligible for a full refund or credit voucher good for the remaining year.
In the event of cancellation due to unforeseeable circumstances (bad weather, natural disaster, or staff emergency), we will make every effort to reschedule the outing. Again, trip members are eligible for a full refund or credit voucher.